Policies & Info

Make an appointment with us here, and we will contact you back to set up the appointment via phone or email as you prefer. 

Pricing

After you finished the appointment with us, we will send you the estimate for repair or custom design. The DJS policy requires half deposit for Repair Tickets and Special Orders before begin the work. As for Custom Designs, you must pay in full deposit.

 Shipping

Your mail will be covered because of the Jewelers Mutual Insurance.

If you’re close-by, we can formally meet in person. Due to the CDC guidelines, we of course will follow that policy.

 Return Policy

You are allowed to return most items that you are unsatisfied with to Dragonfly Jewelry Studio without any questions asked. However, any merchandise has to be undamaged and in a new and unused condition. If your jewelry shows obvious signs of wear and tear or is been altered or engraved in any way it will be rejected. Any alterations made on a piece of jewelry by a jeweler other than Dragonfly Jewelry Studio will also not be accepted.

However, any special orders placed with Dragonfly Jewelry Studio cannot be returned. These are orders that are custom-made for a particular purpose or which are not listed on the website. This is because the point of the return policy is to allow jewelry to be resold to a new customer so long as the jewelry is in good condition. Custom pieces cannot be listed on the site and thus cannot be returned. 

Conditions and exclusions

ANY warranty does not cover a complete forfeiture, disappearance, or theft that Dragonfly Jewelry Studio can offer. That is why we recommend a policy written by Jewelers Mutual Insurance because they cover these types of loss.

Diamond is the hardest natural substance, it is breakable. Therefore if diamond chips or breaks during normal wear, it is not covered under our manufacturer.  A policy from Jeweler Mutual will cover this type of accident. 

Dragonfly Jewelry Studio will not cover any diamond or gemstone purchased elsewhere and set into our jewelry in our shop. There are no warranties expressed or implied, written or oral, other than set forth herein. Unless, you’ll have to sign the waiver of the liability if Jewelers Mutual does not cover it.