Frequently Asked Questions
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Two years warranty
With your new purchase, we're pleased to offer a complimentary service, such as one free resizing, head and setting adjustments, and more.
I really want that ring but I don’t think a finger size will fit my finger?
We can resize the item to your preference. When you purchase, you'll receive a complimentary resizing service. Check out our sizing guide for more guidance!
How would I know my finger size?
It’s as easy as can be! You don’t need to visit the store—just use the "Ring Sizer" app for a convenient and quick way to measure your size. However, please note that the app's accuracy can vary depending on the ring you're using. Check out our sizing guide for more guidance!
Where can I put my finger size down as soon as it's in my cart?
You will see it as soon as you add the item to your cart.
How long is the resizing process?
We offer a two-week guarantee for this service. Please note that after December 1st, the processing time may extend to a month or longer. However, we anticipate returning to our regular timeline after January 31st.
Can you remove stones from old jewelry and melt gold then re-design?
No, we can’t melt your old jewelry metal, but we can remove the stones and set them into a new design. However, using old metal is more prone to porosity, cracking, and losing stones while wearing it, so we highly recommend using 'fresh' metal.
How long is the process for special order?
We will need to order parts and assemble them, which can take up to two weeks. Around the holidays, it may take a month or longer.
Can I trade my jewelry into buying a new jewelry?
Yes! Please contact for further information!
Can you appraise my jewelry?
Absolutely yes! Please contact for further information!
How can I mail my jewelry to you but I’m scared?
The PO box is securely located inside the building, providing an extra layer of safety. Additionally, insurance is included, ensuring that your items are well-protected.
How long is the shipping?
Up to 1-3 days
What if I don’t want to mail it but how can I see you and drop it off?
Please contact us and we will talk from there.
I think my phone won’t allow me purchase, please help?
This website only allows Shop, Apple Pay, Paypal, and all credit cards accepted. Please contact us if need more help!
How about the Repair service, how can we pay?
You’ll pay through any payment method. Also, just a friendly reminder, the policy stated you must pay half deposit for the repair service. Click here for more information!
How about the Custom Design service, how can we pay?
You’ll pay through Venmo or Paypal. Also, just a friendly reminder, the policy stated you must pay the full deposit for the custom service. Click here for more information!
Does your online store have a Deaf Jeweler?
Absolutely, yes! She is also the owner of Dragonfly Jewelry Studio. Having a conversation with her will be much easier than interacting with a jeweler who is not familiar with hearing-related considerations.
More Questions?
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